Credit Card Customer Services

I realized yesterday that I needed to cancel my partner’s credit cards. He had two. He stayed on top of payments (usually just paid them off at the end of the month). I found them in his wallet in the hospital bag. I hadn’t unpacked that bag. Hadn’t brought myself until today. There were the pj’s I dropped off for him and an unopened bag of peach rings which I snuck in with the pajamas (he loved peach rings–the candy).

I called the number on the back of the cards and both of them had automated voices asking for SSN or credit card numbers. And since I am not him, I just kept saying over and over again “I need to talk to a representative”. The robotic voice would say “sorry I didn’t get that, please state your SSN or your credit card number”. It was so frustrating. I know that if I just punched in the card number it would have just taken me to some automated voice again telling me “your card is paid in full” and then a “thank you…good bye”. And I would not have gotten to a representative.

Finally talked to two different representatives and he had no balance on either. And they cancelled the accounts.

I do realize that maybe, had I just punched in the numbers, perhaps I would have just been taken to a representative. Still having a hard time navigating this.

And now my heart hurts again.

9 Responses to “Credit Card Customer Services”

  1. anne marie in philly Says:

    interesting – peach rings. WHY is it so damn difficult to speak with a human being these days? companies are just cheap-ass bastards. {{{{{hugs}}}}}

  2. Mistress Borghese Says:

    Best to close them just in case. I have heard horror stories from people who’s spouses have passed with cards being used from deceased loved ones. I am glad to hear your hoping as well as to be expected. There will be good and bad days.

    If we lived closer, I’d hang out with ya.

  3. Sixpence Notthewiser Says:

    It’s those little mundane things that keep the wound open. We miss them intensely during those minutes we stumble to do something that it’s apparently so easy.
    And Maddie is right, it’s good to cross all the Ts. One never knows…

    XOXO

  4. Bob Slatten Says:

    Glad you were able to get it done, but sad these days it’s so hard to speak to a person.

  5. kent Says:

    My heart aches for you. It takes time and many first’s without your partner

  6. Jeffrey Says:

    Sixpence said it best: it’s those little things: putting on my winter parka and finding a note from him.

    As you have the fortitude, do cross the i’s and dot your t’s. It took me a year or so to untangle and change/cancel everything; email accounts, iTunes accounts, NetFlix, FB, Amazon Prime, autodrafts of every description. This was a bit like Pandora’s box — it just kept showing up. Nobody told me about this part.

    Not too much at once; be gentle and loving with yourself, beautiful. Each one hurts just a little. There’s only so much we can endure. Blessings and love to you.

  7. Matt Shifley Says:

    Hang in there, JM. I had to help my dad out with stuff like this when my mom passed away and it does open up a lot of fresh wounds.

  8. Urspo Says:

    this will continue but the pang will dissipate

  9. David R Snyder Says:

    For future reference, if you need to talk to a customer service rep just start pressing the # for a sure fire way to talk to a human.

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